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ServiceNow HRSD Training | Advanced Work Assignment (AWA) for HR Cases | Real-Time Implementation
AWA Implementation Guide: Context Based Routing
Advanced Work Assignment (AWA) Workshop: Universal Capacity
ServiceNow CSM Case Routing & Assignment | Assignment Rules & Advanced Work Assignment (AWA)
Modernize Omnichannel routing with Advanced Work Assignment
Virtual Agent Academy: Using analytics to optimize Advanced Work Assignment
ServiceNow® Advanced Work Assignment (AWA) Admin Experience | Now Platform® Utah Release
Agent Chat & Advanced Work Assignment (AWA) | Workshop Introduction
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Last Updated: August 17, 2026
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