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Main Features
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Developments
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Introducing Genesys Agent Copilot
Meet Genesys Cloud Copilot: Your team’s new trusted teammate
Agent Copilot trigger events subscription
AI Summaries for consult transfers for Agent Copilot
Genesys Cloud Copilot and AI agents: Delivering intelligent, proactive assistance
Introducing Genesys Agent Copilot (Voice)
Expanded Agent Copilot dashboard with enhanced insights
Genesys Cloud Agent Copilot
Agent Recognition Assistant AI Agent
AI Generated Answers for Auto-Suggested Articles on Agent Copilot
Agent Copilot knowledge configuration support
Full Guide
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Last Updated: August 18, 2026
Summary
For 2026, Genesys Cloud Agent Copilot remains one of the most talked-about information profiles. Check back for the latest updates.
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